Brand Binary's WhatsApp Management Solution For Customer Service Teams is the only powerful one-stop and ready to use solution for businesses of any size with customer service teams in any location - work from home or official premises - without the need for any software development using WhatsApp For Business API.
Customer Excellence heads can now monitor their service teams's chats with business customers, chat ratings empowered by customisable bots, schedule messaging, lead management and more that is fully compatible with WhatsApp Template & Session Messaging.
Our solution also integrates with Brand Binary's WhatsApp based Customer Engagement Solutions.
Centralized WhatsApp Management
This unique solution provides all-in-one WhatsApp management for customer service agents, lead management analytical reports & more
Powerful Chat Rating System
Let’s admit it, there is no better way of knowing how your customer service agents are performing unless they are rated by customers at the end of every chat. Our solution provides a customisable rating system to suit their business needs.
Enterprise Level Features
Brand Binary’s WhatsApp solution provides many additional features including API key management, chatbots, lead management, archiving, bulk messaging, reports, future notifications to customers & more
Instant Product Authentication
World's First such feature where a product can be authenticated via WhatsApp - Free of cost to consumers
WhatsApp with Awesome Features
Powerful Enterprise Ready Features
100% Secure End to End Encryption
Multiple Customer Service Agents and Bots
Comprehensive Lead Management Module
User Friendly Powerful Dashboard
Fully Automated Feedback System
Archive Chat History to Cloud Storage
Single, Bulk & Scheduled Message Delivery
Integrated Brand Binary's Customer Management System
WhatsApp Customer Engagement Solutions
Improve customer relations with these unique WhatsApp features, improving the user experience, increasing brand loyalty, and strengthening customer retention
Offers and Promos
Create awareness among customers regarding recent launches, offers and promos with a single WhatsApp message
Keep Track of Your Customers
Brand Binary’s system keeps a record of all chats and helps in creating new leads, allowing the business to follow up and convert potential leads to loyal, long-term customers
Improve Customer Experience
Engaging customers and making the brand more approachable in regards to communication is a deal-breaker for loyal and satisfied customers
WhatsApp Technical Support
As the most convenient mode of communication, WhatsApp would make it easier for customers to inquire about technical issues